Refund policy

Return & Refund Policy

Due to the personal care and hygiene nature of our handmade soaps, body scrubs, and bath products, we cannot accept returns or exchanges on opened or used products.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Please include your order number and photos of the product and packaging so we can review the issue.

If your claim is approved, we may provide a replacement or refund, depending on the circumstances.

Unopened Products

If you would like to request a return of an unopened and unused product, please contact us within 14 days of delivery. Products must be in their original condition and original packaging. Return shipping costs are the responsibility of the customer unless the product was damaged, defective, or sent incorrectly.

Non-Returnable Items

Opened or used personal-care products, custom or personalized products, gift cards, and final-sale items cannot be returned.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit-card provider.

Contact Us

For return or refund questions, please contact us at sales@niemikesoaps.com.